Frequently Asked Questions

Looking for more information about how to access administration features of your account? Need help choosing or purchasing a plan? Feel free to browse these frequently asked questions as a quick guide to getting started with KEC Concepts Online Learning.


How do I add Technicians to my account?

How do I add Technicians to my account?

If you have purchased a package that includes additional technician accounts, you will need to invite them in order to grant them access to the course material. To do this, first log into your KEC Concepts account.

Once logged in, you can navigate to the My Profile page.

On this page, click “Group Management”.

If you have more than one subscription package, you will need to select it from the dropdown menu.

From here, you can access user reports for technicians, browse technician users already in the account, or invite new technicians.

To add one or more technicians, scroll all the way to the bottom to this field:

You can click the “Add More” button to increase the number of fields. Simply fill out these with the first name, last name, and email address of the technician, and click the “Add Users” button to invite.

This will send email invitations out to the email addresses listed, with instructions for that person to set up their account. Allow a few minutes for email delivery. If the email does not show up after a few minutes, it is recommended that the recipient check their email’s spam folder.

Additionally, all email invitations can be resent easily to any enrolled technicians with a simple button click under the Enrolled User Details table above.


I sent an invite to a technician, how do they get access to the courses?

I sent an invite to a technician, how do they get access to the courses?

The technician should have gotten an email labeled “Course Enrollment”. This will provide that technician with a username, a temporary password, and a link to sign in.

The technician can then use that username and temporary password to log in. They will be taken to a page that allows them to set up a new password that will be easier for them to remember. Simply click the link “edit your password and account details.” and follow the instructions on the next page.


This page can be accessed at any time after the fact through the url:

Once logged into this account, any courses that the user is enrolled in should be open to them. These can be browsed through the My Profile page, or the Courses page.


I am a group administrator. How do I monitor the progress of my technicians?

I am a group administrator. How do I monitor the progress of my technicians?

While logged in, first click “My Profile” in the top navigation. From the Profile page, scroll down and click the “Group Management” button.

On the Group Management page, click the “User Reports” Button at the top of the page.

This will bring you to the admin panel for monitoring user progress. You should see the groups you manage listed out in a table. To the right of each group, you can access three different options; List Users, Export Progress, and Export Results.

Both Export Progress and Export Results will generate a spreadsheet in .csv format that you can open in a program such as Excel.

Export Progress will generate a report of each user’s progress through each course they are enrolled in. You can see which courses have been completed, and what date they have been completed on.

Export Results will generate a report of each user’s results on every quiz attempt. You can see statistics such as number of questions answered correctly, date taken, percentage of correct answers, and a pass/fail.

The first option, List Users, will display a list of enrolled users on the account. Next to each account you can click the “Report” link to go to an individual report for that user. This page immediately shows all enrolled courses, but if you scroll to the bottom of the page, you can see detailed course and quiz progress for that user as well as view and download certificates. This allows for a good at-a-glance look at user progress as an alternative to the spreadsheet export functions.


Why use KEC Concepts to educate your technicians, sales people and staff?

Why use KEC Concepts to educate your technicians, sales people and staff?

KEC Concepts is the leader in e-learning for the kitchen exhaust cleaning industry.  We all know the requirements of NFPA 96, and the importance of properly trained, qualified, and certified personnel acceptable to the AHJ.  While certification is an integral part of the equation, it is not likely for a company to be able to certify a technician before they are ready for the field.  The other part of this equation is training and qualifying a technician, and so begins the educational process of building better, smarter, and yes, more educated technicians for your company.

The KEC Concepts LMS gives you the tools, resources, and administrative capability to monitor where everyone is in program at any time, check progress, assign courses, and award certificates of completion when a technician completes a course, and completes the entire program.

How can online learning be better than traditional means?

How can online learning be better than traditional means?

Online learning, or Learning Management Systems (LMS), have gained popularity over the last few years due to their cost, convenience and control.  KEC Concepts has had the privilege of bringing our comprehensive package to the kitchen exhaust cleaning industry to help your company build better technicians through educational content, video and audio presentations, and testing to create lasting, better results.

One of the best features of the KEC Concepts LMS is its cost-effectiveness for a participant compared to traditional classes, conferences or seminars that require travel, lodging and attendance fees that can be very expensive.  The cost of training and education is the biggest inhibitor of why many companies do not get involved in programs or offerings.

Another advantage to KEC Concepts is the convenience for the student, being able to learning anywhere in their own environment.  Kitchen exhaust technicians usually have a pretty tough schedule to keep throughout the week, so being able to learn at home, at work, or even on the road is a perfect benefit for your hard-working employees.

IBM has found that participants in e-learning learned up to 5 times more than traditional face to face training.  Why?  Because the student has full control over their learning, and is able to go back over content again and again until it makes sense to them.   A student may be embarrassed to ask a question, or have such little knowledge of the subject, they do not even know what to ask.  With the KEC Concepts LMS, that same student can use the content, audio narration, and videos to score 100% on the quiz, which they can take as many times as necessary to pass and move on to the next course.

Kitchen Exhaust Cleaning Education vs. Kitchen Exhaust Cleaning Training, What’s the difference?

Kitchen Exhaust Cleaning Education vs. Kitchen Exhaust Cleaning Training, What’s the difference?

Everyone has heard the old verse “Give a man a fish, feed him today, TEACH a man to fish, you feed him for life.” An educational program with longevity must be the first step in preparing kitchen exhaust technicians for the future. When we combine training our technicians for better performance with an educational program to improve their fundamental knowledge of the industry, we help them succeed.

Training is learning by doing. Education is learning what you didn’t know you didn’t know. Companies tend to train kitchen exhaust cleaning technicians with task-based skills. Companies who incorporate educational programs into their process help employees use their knowledge to solve problems in critical real-life situations. Educated employees become more productive when they develop a broad view of the vital role they play in keeping commercial kitchens safe and efficient.

While both education and training are vital to an organization developing well-rounded technicians, you should not have one without the other. KEC Concepts delivers the most comprehensive educational program in the kitchen exhaust cleaning industry for technicians, supervisors, salespeople, and office staff.

Education vs. Certification, What is the Difference?

Education vs. Certification, What is the Difference?

We all know the NFPA 96 requires KEC personnel to be properly trained, qualified and certified. Look again and notice that certified is mentioned last. Is that by accident? No. 

In a perfect world, certification alone would indicate a high level of achievement and preparedness to deal with real-world situations that compromise safety in a commercial kitchen. Unfortunately, that piece of paper doesn’t magically create that necessary skill set. A day or two in a classroom just doesn’t cut it.

By putting education first, you provide a solid foundation for a rewarding job experience. An education program, especially one that’s available 24/7 from a phone, encourages employees to continue to sharpen their practical skills and increase their knowledge, and proficiency. Once they have a solid foundation, achieving an industry-recognized certification carries more weight.

Education/training and certification are the dynamic duos in the kitchen exhaust cleaning industry. Everyone wins when business owners provide a user-friendly, comprehensive, and cost-effective education program for everyone in the organization. Commit to developing and building better technicians. When they have a solid knowledge base, they’re prepared to take the critical next step, certification.


Onboard New Employees quickly with KEC Concepts!

Our new employee on-boarding package contains 4 stand alone courses designed to give your new technicians an overview of the core information necessary to become successful in the kitchen exhaust cleaning industry before they ever set foot on a job site.

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